Effective: August 3, 2025

 

At Divine Empire, we are committed to ensuring your order is handled with excellence and care. Please review our shipping and delivery guidelines below:

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Processing Time

• All orders are processed within 5–7 business days, excluding weekends and holidays.

• During high-volume periods (e.g., holidays, sales, launches), processing times may be extended.

• Processing time does not include shipping time.

 

Shipping Time

• Once processed, orders typically ship within 5–7 business days via USPS or another designated carrier.

• You will receive a tracking number once your order has shipped.

• Delivery estimates range from 10–14 business days total (processing + shipping).

 

Tracking & Delivery Issues

• If you have not received your order within the expected timeframe, please:

  1. Check your tracking number for shipping status.

  2. Contact your local USPS or carrier if needed.

  3. Still need help? Contact us at support@divinempire.com and allow 24–48 hours for a response.

 

Incorrect or Returned Shipments

• Please ensure your shipping address is accurate at checkout.

• If an order is returned due to incorrect information or refusal, you will be responsible for any reshipment fees.

 

Return & Exchange Policy

On-Demand Apparel & Accessories

• All clothing and fashion items are made on-demand; therefore, we do not accept returns.

• Exchanges are available only if sizing is incorrect, and the item is:

  • Unused, unwashed, and in original packaging

  • Requested within 7 days of delivery

• Buyer is responsible for return shipping costs for size exchanges.

 

Digital Products & Intellectual Property

Due to the nature of digital content, ALL sales of digital downloads, eBooks, mentorship materials, custom templates, and intellectual property are final.

• No returns, exchanges, or refunds will be issued once a digital product is purchased or accessed.

• If you have trouble accessing your file or experience technical issues, contact us and we’ll be glad to assist.

Custom & Personalized Items

• All customized apparel, designs, and faith-based creations are considered final sale.

• We are not able to offer refunds or exchanges on custom orders unless there is a verified error on our part (e.g., misspelling, incorrect size sent, etc.).

 

Need Help?

We are a small, faith-based business and value each customer as part of our community. If there’s an issue or concern, don’t hesitate to reach out—we will do our best to make it right with love, excellence, and grace.

Contact Us:
Email: support@divinempire.com
Website: www.divinempire.com
📍 Based in Meridian, Idaho